Labels: Advertising in virtual world, online advertising, online gaming, online marketing
Unlike Edelman Public Relations, who has been caught twice in unethical and fake Wal-Mart blog (flog) scandals and has been accused of bribing bloggers to write favorable reviews of Microsoft's new
A good example of responding to customers is of Dell Blog - direct2dell.com, though they too took a long time to respond to criticisms and Bloggers. "No comment" is no answer for corporations that have a responsibility to shareholders, clients and consumers.
Even when Jeff Jarvis started blogging about being in "Dell Hell" because of problems with a Dell laptop, the company did not take any action. Eventually, when mainstream media and Wall Street took note of Dell's problems, which led to financial losses, Dell finally agreed to address customer service issues.
Labels: Bloggers, Brand association, Corporate Blog, online advertising, online marketing, Online PR
The most important question that comes to mind while planning on such UGC sites (Social networking and user generated content sites) is how ethical it is to put “sponsored” content on sites which are meant to share opinions, insights, experiences, and perspectives with each other.
I faced the same challenges while planning the campaign on blogs and other social networking sites for the first time.
Campaign performance (gauge by visits of companies on my website by clicking on the banner/link.) on publisher content sites was higher than on UGC. Though in money terms, lower cost of UGC media scored over publisher content site resulting in lower cost per visit.
To my mind, both the channels are imp - content sites for generating more visits from relevant target audience (depending on who they are; for me this works! J) and Blogs and networking sites for not just visits, but “word of mouth” and “buzz” about newer concepts.
Labels: advertising on blogs, Blogs, online advertising, online marketing, ROI, social media, Social network
Creating an On-demand media environment
As a marketer, it sounds interesting and scary.. good to think that people might be interested in reading, knowing, bloging, podcasting about my “company” and scary to think what if they don’t.. what if they are just too busy and are considering ads as frills and turning them into blink spots!
As ipresssroom (http://www.ipressroom.com) mentions in its white paper, blog-powered media rooms allow companies to think beyond the press release and social networking elements like participatory surveys, interactive forums, streaming media, media on-demand, blogs, podcasts, high-resolution image galleries and other online marketing communications elements can help leverage a company’s existing intellectual capital via the web.
I agree and am very happy to see where the next-gen media is moving… but still its difficult at times to sell this concept internally to own PR teams..!
Some Interesting figures regarding Online News readership
Source: comScore Media Metrix, Dec. 2006
So how do we ensure that the concept is sold within the organization?
More in my tomorrow’s post!
Labels: ePR, online advertising, online marketing, Online PR
I was going thru a webcast of Digital marketing conference on iamai.in.
Very interesting things were being discussed and most important being ROI.. something that internet has to show and prove again and again.. and I feel its perfectly fine. This is what distinguishes this medium from others and to helps companies invest money “to start with”.
Mahesh Murthy, Founder & CEO, Pinstorm Technologies Ltd made an interesting comment on ROI.. something which I feel should be open for discussions..
What is ROI? Return on investment or relevance, originality and innovation! Which of the two would help companies win in long run? It is a medium for quick acquisition and reducing operations costs, as mentioned by Tina Singh : Head corporate marketing, ICICI Bank Ltd (http://www.24framesdigital.com/iamai/160307/session1_tina_singh.htm) in her wonderful presentation, or it is much more than that and should be considered as a channel which provides customer experience?
Srinivasan Rajagopal, Head eBiz Special Initiatives, Citibank made an interesting remark of whether internet is a Medium or an Experience. To my mind, it’s BOTH!
It’s a medium for acquisitions; for distribution as well as a channel which can deliver customer experience, depending on what is the end objective!
Labels: digital marketing, iamai.in, Internet marketing, online advertising, online marketing, ROI
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